TERMS & CONDITIONS

Last Updated: June 29, 2026

Welcome to TU General Trading Company (“Company”, “we”, “our”, or “us”).

These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, online store, mobile applications (if applicable), customer support services, and any related platforms operated by TU General Trading Company (collectively referred to as the “Services”).

By accessing, browsing, creating an account, or placing an order through our Services, you agree to be legally bound by these Terms and Conditions. If you do not agree with these Terms, you must discontinue the use of our Services immediately.

1. ACCEPTANCE OF TERMS

By using this website, you confirm that:

  • You have read these Terms.
  • You understand these Terms.
  • You agree to comply with these Terms.
  • You have the legal capacity to enter into binding agreements.
  • You agree to all future amendments published on this website.

These Terms apply to all visitors, customers, registered users, suppliers, and anyone accessing our Services.

2. ELIGIBILITY

To use our Services, you must:

  • Be at least 18 years old, or the legal age required in your jurisdiction.
  • Provide accurate and complete information.
  • Not be prohibited from purchasing products under applicable laws.
  • Use the website only for lawful purposes.

We reserve the right to refuse service to anyone at our sole discretion where legally permitted.

3. ACCOUNT REGISTRATION

Some features of our website may require account registration.

You agree to:

  • Provide accurate information.
  • Keep your information updated.
  • Maintain the confidentiality of your login credentials.
  • Notify us immediately of any unauthorized access.
  • Accept responsibility for activities performed through your account.

We reserve the right to suspend or terminate accounts involved in fraud, abuse, or violations of these Terms.

4. PRODUCTS AND SERVICES

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate.

However:

  • Product colors may vary depending on screen settings.
  • Images are for illustrative purposes only unless otherwise stated.
  • Packaging may differ from displayed images.
  • Technical specifications may change without prior notice.
  • Product availability is subject to stock levels.

We reserve the right to modify, discontinue, or replace products without prior notice.

5. PRODUCT AVAILABILITY

All products displayed on our website are subject to availability.

Adding a product to your shopping cart does not reserve that product.

If an item becomes unavailable after your order is placed, we may:

  • Cancel the affected item.
  • Offer a substitute.
  • Issue a refund.
  • Contact you for further instructions.

6. PRICING

All prices displayed on the website are subject to change without prior notice.

Prices may:

  • Include applicable taxes where required.
  • Exclude shipping costs unless otherwise stated.
  • Exclude customs duties for international orders.
  • Be updated due to currency fluctuations or supplier pricing.

Pricing errors may occasionally occur.

If an obvious pricing error is identified, we reserve the right to cancel the order even after payment has been received. In such cases, a full refund will be issued.

7. TAXES AND CUSTOMS

International customers may be responsible for:

  • Import Duties
  • Customs Fees
  • VAT
  • GST
  • Local Taxes
  • Clearance Charges

These charges are determined by local customs authorities and are the customer’s responsibility unless explicitly stated otherwise.

8. ORDER ACCEPTANCE

Your order represents an offer to purchase products.

Receipt of an order confirmation email does not constitute acceptance of your order.

An order is considered accepted only when:

  • Payment has been successfully verified.
  • Stock availability has been confirmed.
  • Fraud screening has been completed.
  • The order has been dispatched.

We reserve the right to refuse or cancel any order at our sole discretion.

9. PAYMENT METHODS

We may accept various payment methods including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Stripe
  • Apple Pay
  • Google Pay
  • Bank Transfer (where available)
  • Cash on Delivery (where available)

All transactions are subject to payment verification and fraud prevention procedures.

We reserve the right to decline transactions that appear suspicious or unauthorized.

10. PAYMENT SECURITY

All online payments are processed using secure encrypted connections.

Sensitive payment information is processed directly by certified payment providers.

We never store:

  • Card Numbers
  • CVV Codes
  • PIN Numbers
  • Online Banking Passwords

Payment providers operate independently under their own security policies.

11. ORDER CANCELLATION

Orders may be cancelled:

  • Before shipment.
  • Before production (for customized products).
  • Before fulfillment.

Orders that have already been shipped may not be eligible for cancellation and will instead be subject to our Return & Refund Policy.

We reserve the right to cancel orders due to:

  • Fraud detection
  • Pricing errors
  • Inventory shortages
  • Legal restrictions
  • Payment verification failures

In such cases, any eligible payments will be refunded using the original payment method.


12. SHIPPING AND DELIVERY

We make every reasonable effort to process and dispatch orders promptly.

Estimated delivery times displayed on our website are provided for informational purposes only and are not guaranteed.

Delivery times may vary depending on:

  • Product availability
  • Order verification
  • Destination country
  • Customs clearance
  • Carrier performance
  • Public holidays
  • Weather conditions
  • Force majeure events

We are not responsible for delays caused by shipping carriers, customs authorities, governmental actions, natural disasters, labor strikes, transportation disruptions, or circumstances beyond our reasonable control.

13. SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information.

Incorrect or incomplete addresses may result in:

  • Delivery delays
  • Additional shipping charges
  • Returned shipments
  • Order cancellation

If an order is returned due to an incorrect address provided by the customer, any additional shipping costs required to resend the order shall be the responsibility of the customer.

14. RISK OF LOSS

Risk of loss and title for purchased products transfer to the customer upon delivery to the shipping carrier or upon successful delivery to the customer, depending on applicable law and shipping terms.

Customers are encouraged to inspect packages immediately upon delivery.

Any damage, shortage, or discrepancy should be reported within 48 hours of receipt.

Failure to notify us within the applicable period may affect eligibility for replacement or compensation.

15. RETURNS AND REFUNDS

Returns and refunds are governed by our separate Return & Refund Policy, which forms an integral part of these Terms and Conditions.

By placing an order, you acknowledge that you have reviewed and accepted the applicable Return & Refund Policy.

16. WARRANTY DISCLAIMER

Unless otherwise expressly stated in writing, all products and Services are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by applicable law, TU General Trading Company disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

  • Merchantability
  • Fitness for a Particular Purpose
  • Non-Infringement
  • Continuous Availability
  • Error-Free Operation

Nothing in this section shall exclude warranties that cannot legally be excluded under applicable consumer protection laws.

17. INTELLECTUAL PROPERTY

All intellectual property rights relating to the Services remain the exclusive property of TU General Trading Company or its licensors.

This includes, without limitation:

  • Company name
  • Logos
  • Trademarks
  • Product images
  • Website design
  • Source code
  • Product descriptions
  • Graphics
  • Videos
  • Documents
  • Databases
  • Marketing materials

No part of the website may be copied, reproduced, distributed, modified, reverse engineered, republished, or exploited without prior written permission.

18. USER CONDUCT

You agree to use our Services responsibly and lawfully.

You shall not:

  • Violate applicable laws.
  • Infringe intellectual property rights.
  • Upload malicious software.
  • Attempt unauthorized access.
  • Disrupt website functionality.
  • Use automated bots without authorization.
  • Scrape website content.
  • Misrepresent your identity.
  • Submit false information.
  • Engage in fraudulent transactions.
  • Harass employees or customers.
  • Distribute spam.

Any violation may result in immediate suspension or termination of your access.

19. CUSTOMER REVIEWS AND USER CONTENT

Customers may voluntarily submit reviews, ratings, comments, photographs, videos, or other content.

By submitting such content, you grant TU General Trading Company a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to:

  • Publish
  • Display
  • Reproduce
  • Translate
  • Modify
  • Adapt
  • Distribute
  • Promote

such content for marketing, advertising, or operational purposes.

You represent that your submitted content does not infringe the rights of any third party.

We reserve the right to remove any content deemed inappropriate, unlawful, misleading, offensive, or fraudulent.

20. MARKETING, ADVERTISING, AND PROMOTIONAL ACTIVITIES

Our website may utilize various advertising and marketing technologies to improve customer experience and business performance.

These technologies may include:

  • Google Ads
  • Google Shopping
  • Google Analytics 4
  • Google Tag Manager
  • Google Ads Conversion Tracking
  • Google Enhanced Conversions
  • Meta Pixel
  • Meta Conversions API
  • Facebook Ads
  • Instagram Ads
  • TikTok Ads
  • LinkedIn Ads
  • Microsoft Advertising
  • Email Marketing Platforms
  • SMS Marketing Platforms
  • WhatsApp Business Messaging
  • Affiliate Marketing Programs
  • Customer Relationship Management (CRM) Systems

These tools help us:

  • Measure campaign performance.
  • Optimize advertisements.
  • Personalize promotions.
  • Improve website functionality.
  • Analyze visitor behavior.
  • Prevent advertising fraud.
  • Build remarketing audiences.
  • Deliver relevant advertisements across supported platforms.

By using our Services, and where required by applicable law, by providing your consent, you acknowledge and agree that such technologies may be used in accordance with our Privacy Policy.

21. PROMOTIONAL COMMUNICATIONS

By creating an account, subscribing to newsletters, or making a purchase, you may receive communications regarding:

  • Order confirmations
  • Shipping notifications
  • Product recommendations
  • Promotional campaigns
  • Discount offers
  • Seasonal promotions
  • Service announcements

You may opt out of marketing communications at any time using the unsubscribe mechanism provided in our communications or by contacting customer support.

Transactional communications related to your orders or account may continue to be sent where necessary.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, TU General Trading Company, its directors, officers, employees, affiliates, partners, suppliers, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to:

  • Your use of the Services.
  • Inability to access the website.
  • Product misuse.
  • Delayed deliveries.
  • Lost profits.
  • Business interruption.
  • Loss of goodwill.
  • Data loss.
  • Cybersecurity incidents beyond our reasonable control.
  • Third-party services.
  • Payment gateway failures.
  • Shipping carrier delays.

Our total liability for any claim shall not exceed the amount actually paid by you for the specific product or service giving rise to the claim, unless otherwise required by applicable law.

23. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless TU General Trading Company and its affiliates, employees, officers, directors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or legal fees arising from:

  • Your breach of these Terms.
  • Your misuse of the Services.
  • Your violation of applicable laws.
  • Your infringement of any intellectual property rights.
  • Your fraudulent activities.
  • Content submitted by you.
  • Unauthorized use of your account.

This obligation survives the termination of your use of our Services.

24. FORCE MAJEURE

TU General Trading Company shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Pandemics
  • Epidemics
  • Government actions
  • War
  • Terrorism
  • Civil unrest
  • Labor disputes
  • Internet outages
  • Power failures
  • Cyber attacks
  • Transportation disruptions
  • Customs delays

Our obligations shall be suspended for the duration of such events.

25. SUSPENSION AND TERMINATION

We reserve the right, without prior notice, to suspend, restrict, or permanently terminate access to our Services if we reasonably believe that a user has:

  • Violated these Terms.
  • Submitted false information.
  • Attempted fraudulent transactions.
  • Misused promotional offers.
  • Interfered with website operations.
  • Violated intellectual property rights.
  • Engaged in abusive or unlawful behavior.

Termination does not affect any rights or obligations that arose before the termination date.

26. ELECTRONIC COMMUNICATIONS

By using our Services, you agree that communications between you and TU General Trading Company may be conducted electronically, including through:

  • Email
  • Website notifications
  • SMS (where applicable)
  • WhatsApp Business
  • Customer account notifications

Electronic communications satisfy any legal requirement that such communications be in writing, where permitted by law.

27. THIRD-PARTY SERVICES

Our Services may integrate with third-party platforms and providers, including but not limited to:

  • Payment gateways
  • Shipping carriers
  • Analytics services
  • Advertising platforms
  • Cloud hosting providers
  • Customer support systems
  • Marketing automation tools

We do not control the policies or practices of these third parties and are not responsible for their actions or omissions.

Your use of third-party services is subject to their own terms and privacy policies.

28. GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws applicable in the jurisdiction where TU General Trading Company is legally established, without regard to conflict of law principles.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

29. DISPUTE RESOLUTION

We encourage customers to contact our customer support team before initiating formal legal proceedings.

Where permitted by law, disputes shall first be resolved through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be submitted to the competent courts having jurisdiction over the Company’s registered place of business, unless otherwise required by mandatory consumer protection laws.

30. SEVERABILITY

If any provision of these Terms is determined by a court or competent authority to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

The invalid provision shall be interpreted, where possible, in a manner consistent with the original intent of the parties.

31. NO WAIVER

Failure by TU General Trading Company to enforce any right or provision under these Terms shall not constitute a waiver of such right or provision.

Any waiver must be made in writing and signed by an authorized representative of the Company.

32. ASSIGNMENT

We may assign, transfer, or delegate our rights and obligations under these Terms without prior notice, provided such assignment does not reduce any mandatory rights available to customers under applicable law.

Customers may not assign or transfer their rights or obligations without our prior written consent.

33. ENTIRE AGREEMENT

These Terms and Conditions, together with our Privacy Policy and Return & Refund Policy, constitute the entire agreement between you and TU General Trading Company regarding the use of our Services.

They supersede any previous agreements, communications, or understandings relating to the same subject matter.

34. CHANGES TO THESE TERMS

We reserve the right to amend or update these Terms at any time to reflect changes in:

  • Applicable laws
  • Business operations
  • Products and Services
  • Payment methods
  • Security practices
  • Technology
  • Website functionality

Updated Terms become effective immediately upon publication unless otherwise stated.

The “Last Updated” date at the beginning of this document will indicate the latest revision.

Continued use of our Services after such updates constitutes acceptance of the revised Terms.

35. CONTACT INFORMATION

If you have any questions regarding these Terms and Conditions, or require assistance concerning your rights and obligations, please contact TU General Trading Company through the official contact details published on our website.

We aim to respond to all legitimate inquiries within a reasonable timeframe.